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Attributable to an electronic mail glitch, Virgin Voyages unintentionally notified visitors of Sensible Woman’s November 8 crusing that their departure port had modified.
The e-mail incorrectly acknowledged that the cruise would depart from San Juan, Puerto Rico, as an alternative of Miami, Florida.
A correction has since been issued, which confirms there isn’t a change to the 12-night itinerary presently.
Image this: Your cruise trip is booked and paid for, the airfare is ready, and you’re lower than every week away from embarkation day.
Unexpectedly, you get an electronic mail telling you that your departure port has modified, throwing a wrench into your rigorously organized plans.
However that is precisely what occurred to the as much as 2,770 visitors booked on Sensible Woman’s upcoming 12-night Caribbean crusing, which can embark from Miami, Florida, on Saturday, November 8, 2025.
As an alternative of Miami, visitors have been incorrectly informed that they’d now be departing from San Juan, Puerto Rico – which left many panicking about discovering new flights and accommodations.
However fortunately, this was solely a false alarm attributable to a glitch within the electronic mail system.
“We wished to let you understand that the departure port to your upcoming voyage has been moved to a unique location,” Virgin Voyages unintentionally wrote in an electronic mail to visitors.
“Please replace your journey plans accordingly to make sure a clean embarkation expertise,” the mistaken message continued.
Including to the confusion, visitors have been getting completely different solutions concerning the electronic mail’s legitimacy when contacting Sailor Providers, which then unfold like wildfire on social media.
“I simply obtained off the cellphone with them. It’s correct,” one particular person stated on a Reddit thread concerning the matter.
“The CS rep initially informed me the e-mail was legitimate they usually have been ready on extra info. However then got here again and stated that the e-mail wasn’t legitimate and our itinerary remains to be set to go away from Miami,” one other stated.
“She stated that early within the dialog they stated it was an official electronic mail however whereas she was on the cellphone with the agent, affirmation got here that it was a mistake,” a 3rd cruiser shared.
The responses counsel that there might have been some confusion on the customer support staff’s facet of issues as properly.
Virgin Voyages Points Fast Correction
Certainly to the reduction of booked passengers, Virgin Voyages despatched out a brand new electronic mail correcting the error inside hours of sending the unique message.
“In case your inbox obtained hit with one thing that appeared somewhat…off? That was us. A very good ol’ usual human second,” the second electronic mail started.
“We apologize for the confusion, and admire your persistence whereas we get issues shipshape previous to your voyage!” the cruise line added.
To be clear, the departure port remains to be Miami – which will likely be Sensible Woman’s homeport by March of 2026 – and there’s no influence to any scheduled port calls presently.
The itinerary requires stops at Oranjestad, Aruba; Willemstad, Curacao; Cartagena, Colombia; George City, Grand Cayman; and Ocho Rios, Jamaica.
The one port name I may probably see getting rescheduled is the go to to Jamaica, because the port remains to be early in its restoration after being devastated by Hurricane Melissa in late October.
The newly launched ship did skip what would have been her inaugural name on Ocho Rios on November 3, 2025, and it has not but been confirmed if she’s going to pivot away from the port on her upcoming crusing as properly.
Learn Additionally: 10 Worst Cruise Fails You Can Put together For
Whereas electronic mail glitches like these might be unsettling, they do occur now and again.
Virgin Voyages is operating a serious operation, and typically a improper button will get pushed, one thing will get miscommunicated, and/or expertise briefly develops a thoughts of its personal.
The adults-only cruise line has skilled related glitches previously.
For instance, nearly two months in the past cruise visitors who weren’t booked on Sensible Woman’s upcoming New Yr’s Ahoy voyage in December have been notified that the itinerary had modified.
“I’m not on this cruise. Don’t know why I obtained this electronic mail,” a recipient shared on social media, together with a photograph of the letter, on the time.
These glitches will not be unique to Virgin Voyages both.
Not way back, Celeb Cruises unintentionally emailed hundreds of passengers about itinerary adjustments for Celeb Past that weren’t actual – which was one other false alarm that led to panic and confusion.
However what finally issues is that each one’s properly that ends properly. Sensible Woman’s subsequent spherical of visitors can take a deep breath and luxuriate in their crusing as deliberate.
E mail Glitch Sends Virgin Voyages Visitors Right into a Panic
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