Disney Want passengers who set sail to the Bahamas on Might 16, 2025, had been warned to count on delays at embarkation at Port Canaveral forward of their weekend getaway.
Friends acquired a warning that the cruise line was nonetheless coping with a technical subject with its On-line Test-in that triggered extreme delays simply days earlier than in each Fort Lauderdale and Port Canaveral.
The outcome? All passengers wanted to be checked-in in-person on the Port Canaveral Cruise Terminal 10.
“We have to confirm all visitors’ documentation in the course of the check-in course of on the terminal on embarkation day,” Disney Cruise Line stated in an e-mail.
“This consists of reviewing citizenship documentation and capturing images for every visitor,” the e-mail continued. “Because of this, visitors might expertise an prolonged wait in the course of the check-in course of.”
Disney Cruise Line additionally made visitors who arrived early wait outdoors till their designated check-in window opened to assist clean the method.
Friends who didn’t full on-line check-in or who didn’t obtain an arrival time forward of embarkation had been instructed to reach no before 2 p.m.
“Journey with any comfort objects you might want must you encounter a delay on the terminal,” the cruise line additionally suggested.
Learn Additionally: Learn Additionally: Boarding a Cruise Ship – All You Ought to Know
The delays affected as much as 4,000 passengers on the 144,000-gross-ton Disney Want, Disney Cruise Line’s first Want Class ship.
The voyage is at present underway with calls at Nassau and the cruise line’s personal vacation spot, Castaway Cay, within the Bahamas.
The ship will return to Port Canaveral on Might 19, 2025, at which period it should take its subsequent group of passengers to the Bahamas on a 4-night journey.
Not the Solely Warning
Passengers crusing on Might 19, 2025, might wish to put together for longer wait occasions, as this incident just isn’t remoted.
Whereas the check-in disruption is a uncommon operational hiccup for Disney Cruise Line, earlier within the week, an identical subject occurred on Disney Dream, which additionally carries 2,500 passengers.
Through the boarding course of in Fort Lauderdale’s Port Everglades on Might 12, 2025, visitors shared that the check-in course of and an absence of course on the terminal led to waits of greater than an hour following scheduled arrival occasions.
“The road we’re in stretches again to the storage entrance (on the opposite aspect of baggage drop off),” shared one passenger, who additionally stated workers was unprepared.
Per week prior, Disney Magic, carrying 2,400 passengers, additionally skilled delays for its Bahamas cruise from Port Canaveral that pressured the ship to overlook a 4 p.m. departure time.
Nevertheless, a passenger on Disney Dream stated there have been no delays for his or her Might 16, 2025, embarkation in Port Everglades, regardless of receiving comparable warnings from Disney Cruise Line.
“Simply boarded the Dream and had no points. Although we acquired the e-mail warning us doable delays, we had no wait in any respect,” the visitor shared on Reddit.
A crew member responded, saying workers labored 16 hours till 2 a.m. to repair the problem, “as a result of we actually needed you to have a clean embarkation. It means quite a bit to see that we made a distinction!”
Disney Magic additionally sailed from Port Canaveral on Might 16 on a 5-night voyage, adopted by Disney Treasure on Might 17, which is crusing to the Western Caribbean, however there was no indication that there have been any delays.
Disney Cruise Line has not revealed the reason for the technical subject or the standing of its restore however the cruise line did say it was testing new app options in April.
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