Leopard Catamarans, whose crusing and energy catamarans are in-built South Africa by Robertson and Caine (R&C), has introduced particulars of its enhanced guarantee providing, which leverages a long time of buyer suggestions and industry-leading digital expertise.
Superb-tuned over the previous yr, the intensive guarantee programme is “designed to supply catamaran house owners with distinctive help and peace of thoughts”, in line with Leopard. The excellent dual-warranty framework combines builder and OEM protection with real-time digital monitoring and world service community integration, streamlining submissions whereas lowering response occasions.
The builder guarantee offers 14-month safety in opposition to building defects – starting from beauty imperfections to set up points – plus prolonged 24-month protection for non-structural home windows, recognising the distinctive stresses of marine environments. Lengthy-term structural assurance continues with six-year protection for hulls, decks, deck lids, flybridges, bulkheads and structural webs.
The OEM guarantee ensures all onboard techniques are lined by every manufacturing companion. As soon as house owners are registered with Yanmar, Northern Lights and Raymarine, Leopard will act because the proprietor’s single liaison, eradicating the complexity of managing a number of producer relationships.
Additional simplifying the claims course of, Leopard has developed a guaranty portal on its web site. A devoted group evaluations every submitted declare and presents house owners standing updates by means of Trello, a web-based workflow software.
Leopard’s claims course of offers real-time declare transparency, connecting house owners straight with help groups, engineers and R&C technicians by means of shared standing updates, progress notes and dwell commentary all through the restore course of.
Whether or not the problem falls below the R&C guarantee or OEM, Leopard will assign the declare to a guaranty buyer help agent who will assist consider and course of the declare from begin to end. That very same agent stays the proprietor’s primary level of contact for all facets of the guarantee declare, from revising or approving estimates, funds and reimbursements.
Leopard’s world community spans six continents and greater than 20 nations, offering house owners with worldwide help when and the place they want it.
Prioritising getting house owners again on the water as rapidly as potential, Leopard works with certified service centres for R&C guarantee work or the proprietor’s most well-liked yard for smaller repairs. For OEM claims, Leopard straight resolves simple points, or assigns licensed technicians and authorised service centres for complicated engine or electronics issues.
“The aim with our guarantee programme is straightforward: to provide Leopard house owners the boldness and readability they deserve,” stated Jese Vega, Leopard’s Guarantee and Commissioning Supervisor. “By combining a long time of buyer suggestions with new digital instruments and a really world service community, we’ve created a system that prioritises quick, clear help, wherever on the earth our house owners are cruising.”
For extra data go to leopardcatamarans.com
This text was first seen on YachtStyle.com.
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