At Heesen, Dutch high quality and effectivity are on the coronary heart of the whole lot we do. In our newest Q&A sequence, we’re speaking to the Heesen Receptionist Crew. For over a decade Annemiek Vissers, Steffie van den Berg and Susanne Tuijtelaers van Boxtel have answered your calls and made you’re feeling proper at residence at our shipyard. Now it’s time to fulfill the folks behind the faces and voice of Heesen.
The Heesen shipyard is a dynamic office, and the Reception is like Grand Central?
Susanne: “Sure, we’re like a spider within the net. All day we obtain questions and requests from our colleagues, and we attempt to assist them as finest we will. It will possibly get fairly hectic at instances, so you have to keep targeted and maintain an summary of what’s vital. The job could be very numerous—by no means a boring second! And I benefit from the ‘Brabantse gezelligheid’ at Heesen, the nice and cozy, sociable environment.”
Steffie: “It’s very versatile certainly; we’re the primary level of contact when folks name the shipyard. We make journey preparations, order lunch for our guests, ebook taxis and lodges, amongst many different issues. It’s vital to behave rapidly and be good at multi-tasking. The telephone by no means stops ringing. You need to be empathetic, attentive, and have eye for particulars. As an example, when ordering lunch, you all the time take into account particular diets, allergy symptoms, and if there are kids.”
Annemiek: “That you must be listener and a quick thinker. You need to know the totally different departments and keep in mind key colleagues and their roles to attach folks effectively. You actually need to know the organisation nicely. However the three of us make a terrific crew as a result of we complement one another so nicely—that’s our power. We all know one another inside and outside.”
Susanne: “Very true! One look is commonly sufficient to grasp what is supposed.”
You clearly hear and see the whole lot on website. What information did you hear first?
Steffie: “It’s true that we frequently hear information first, though most of it’s confidential. When a yacht is offered, we are sometimes the primary to know as a result of we’ve got to order the normal ‘chocolade bollen’ for all of the colleagues to have fun this milestone. We additionally get a sneak preview of issues just like the proofs of the Heesen Journal and the Christmas playing cards.”
Annemiek: “And it’s not unusual to have well-known guests on the shipyard. After all, we’ve got to stay to the corporate NDA.”
What’s your most memorable second right here at Heesen?
Annemiek: “A really special occasion for me was after I was invited to accompany MY Loyalty on her maiden voyage to Hellevoetsluis. A tremendous expertise, being on such a big yacht! And only recently, a helicopter landed within the shipyard’s car parking zone when one in all our purchasers came visiting!”
Susanne: “For me, the launch of Cinderella Noel IV was very particular. All of the colleagues and subcontractors had been invited. The homeowners are pretty folks, and we had an incredible social gathering with nice meals, drinks, and music.”
Steffie: “I used to be fortunate sufficient to work on the Monaco Yacht Present for Heesen, and that’s what actually sparked my ardour for yachts.”
Do you often take a peak within the sheds to observe the development?
Steffie: “The sweet merchandising machine is in one of many sheds, so I all the time have a fast look after I’m there. Even from our place, you continue to really feel such as you’re a part of that particular course of. Simply earlier than supply, the Inside division usually invitations us to have a look on board, so that you get to witness the ending touches.”
Annemiek: “I all the time go to the yacht the day earlier than the launch, once they’re doing the final preparations. It all the time amazes me—it’s virtually unreal, like one thing you usually solely see on TV, however it’s created proper right here. Even in any case these years, I’m nonetheless blown away by it!”
Susanne: “I keep in mind my first day at Heesen, seeing a superyacht up-close for the primary time—I used to be genuinely impressed. That’s what makes working for Heesen so distinctive, that we’re creating such magnificent merchandise right here in Oss.”
For those who might maintain one Heesen yacht for your self, which one wouldn’t it be?
Annemiek: “I like MY Residence, or MY Loyalty, and naturally the 80-metre Genesis is gorgeous too. I’d take my boyfriend and kids, plus household and associates, and we’d go to the fantastic Caribbean.”
Steffie: “I’d want MY Loyalty or MY Residence as nicely, I believe they’re beautiful. And I’d take my household. My boyfriend’s household lives in Dubai, so that may be an ideal vacation spot.”
Susanne: “My favorite Heesen yacht is Extremely G. Each exterior and inside are lovely. It doesn’t matter the place we’re going, however I’d like to take my household – and naturally Annemiek and Steffie!”
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