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Virgin Voyages is providing future voyage credit if visitors miss crusing as a consequence of cancelled flights from the US authorities shutdown.
Company should submit an airline cancellation affirmation to obtain the credit score and airfare prices usually are not included.
Flight cancellations and delays at 40 main US airports are impacting hundreds of cruise visitors.
With the rising disruptions at main US airports on account of the extended authorities shutdown and air site visitors reductions, cruise visitors are understandably nervous about reaching their cruises within the coming days.
Even when vacationers could also be flying in a day or two earlier than crusing, it’s doable that cancelled flights or rescheduling delays might nonetheless trigger them to overlook their cruise ship.
Virgin Voyages, nonetheless, is ensuring booked visitors don’t must stress. In a Fb publish, the cruise line confirmed that they’ll stand behind impacted visitors to ensure they nonetheless get their trip.
“Flight cancellations = uncertainty. Who wants extra stress earlier than their trip’s even began?” the social media publish stated. “This isn’t what you signed up for or what you deserve, and it definitely isn’t your fault.”
“Virgin Voyages has at all times been for you. In case your flight will get canceled and you may’t make your voyage, attain out to Sailor Companies together with your airline cancellation affirmation – we’ll grant you an instantaneous future voyage credit score.”
To be clear, the cruise line is just not providing refunds to impacted visitors, however the future credit score will assist them rebook their trip for a extra manageable time when flights aren’t fairly so loopy.
“What we will’t assure: no cancellations. What we will assure: we’ll deal with you,” the cruise line stated. “When issues get again to regular, we’ll be proper right here – able to take you away from all of it. You’re positively going to want it. The grins are on us.”
Whereas Virgin Voyages is just not providing reimbursement for the flights themselves (visitors would wish to work that out with their airline), that is an exceedingly beneficiant provide and it’s wonderful for the cruise line to step up when visitors want the help.
Naturally, visitors could be disenchanted to overlook their cruise, however understanding their trip funding is protected with Virgin Voyages could make the frustration just a bit much less.
Are Cruisers’ Flights Actually Being Impacted?
The opportunity of flight cancellations or delays has at all times been a priority for cruise vacationers who aren’t in a position to drive to homeports, however how a lot of a priority is it actually?
On Sunday, November 9, the flight knowledge web site FlightAware notes that Miami Worldwide Airport (MIA) has had 66 cancelled flights and 326 flight delays.
Miami Worldwide Airport is roughly eight miles from Terminal V at PortMiami, the place three of Virgin Voyages’ ships are presently homeported: Scarlet Woman, Good Woman, and Resilient Woman.
In the meantime, Fort Lauderdale/Hollywood Worldwide Airport (FLL), simply 25 miles north of PortMiami, can be experiencing points. There have been 57 cancelled flights and 256 flight delays on Sunday.
Compared, on Thursday, November 6, the final day earlier than the flight reductions had been instituted, MIA had no flight cancellations and 231 delays, whereas FLL additionally had no cancellations and solely 188 flight delays.
Keep in mind, delays would possibly vary from just some minutes to a number of hours, however the change within the variety of flight cancellations is stunning.
Learn Additionally: Virgin Voyages Simplifies Names for 17 Caribbean Itineraries
Most cruise traces have agency coverage that until airfare is booked by the cruise line, flight disruptions usually are not their concern. No refunds, future cruise credit, or different compensation shall be supplied if visitors miss their cruise departure as a consequence of flight issues.
Moreover, many journey insurance coverage insurance policies don’t cowl authorities shutdowns, and so no reimbursement for misplaced cruises, airfare adjustments, or different charges could be doable.
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Many cruise vacationers at the moment are grappling with the flight uncertainties and trying to change to earlier flights to allow extra of a buffer in case of adjustments.
Another choice for some visitors is to surrender on flights altogether and as a substitute make prolonged drives to their cruise homeports, although this will not be sensible or doable for everybody.
Virgin Voyages Ensures Company Received’t Miss Out Regardless of Flight Chaos
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